Faqs
Faq's
What can I find in your baby gift hampers?
Our baby gift hampers are thoughtfully curated with high-quality baby essentials such as soft cotton clothing, plush toys, bibs, blankets, and other practical items for newborns. We also provide luxury gift boxes and organic cotton hampers for something special.
Can I include a personalised message with my gift?
Absolutely. You can add a complimentary gift message at the product page, and we will include it with the hamper. Alternatively, you can email us at sales@purplepony.com.au and quote your order number after checkout.
Where can I find pre-made baby gift sets?
Purple Pony offers a wide range of beautifully curated baby hampers in Melbourne, designed to suit different occasions and budgets. Our collection includes baby boy hampers, baby girl hampers, and gender-neutral newborn gift boxes that can be delivered directly to the recipient.
How do you pack your nappy cakes for delivery?
Our nappy cakes are packaged in a rigid cardboard mailing box. This will ensure it will arrive safely and ready to be gifted straight out of the box, no assembly required.
Why choose organic cotton baby hampers for a newborn?
Organic cotton baby hampers are a popular newborn gift because organic cotton is soft, breathable, and free from harsh chemicals, making it ideal for sensitive baby skin.
What items are usually included in your luxurious baby hampers?
At Purple Pony, our luxurious baby hampers often include items such as organic cotton baby clothing, premium blankets, heirloom quality plush toys, baby bibs, comforters, and other newborn essentials chosen for their quality and style.
Can I request for a customised baby hamper?
Yes, we can make changes to any baby hamper available in our store. Just email us at sales@purplepony.com.au and tell us about your idea.
Does your nappy cakes and baby hampers require assembly?
No, it is ready to be gifted straight out of the box. What the recipient will receive is exactly the same as the product photo.
Do you offer baby boy and baby girl gift hampers?
Yes, we offer a wide selection of baby boy hampers and baby girl hampers, as well as gender-neutral baby gift boxes. Each hamper is designed with soft colours and baby-safe products suitable for newborns.
How do I track my order?
After your order has been shipped, you will be sent a tracking number via email. You can use it to track your delivery by the courier service.
How much is your delivery fees?
We offer free delivery for all baby hampers and a flat rate of $9.95 for all other baby gifts.
Why are baby gift boxes a popular newborn gift?
Baby gift boxes are popular because they combine practicality with presentation. They allow you to give useful baby items in a stylish, ready-to-gift package, ideal for baby showers, hospital visits, or welcoming a newborn.
Do you deliver overseas?
We only ship within Australia.
Do you offer a discount for bulk orders?
Yes, we accept bulk or corporate orders. You can email us at sales@purplepony.com.au for more details.
Where do I find the best online gift hampers in Melbourne?
Purple Pony is a baby gifting and hampers business that has been operating since 2014 in Melbourne. You are able to shop and have your present delivered to any part of Australia.
What if my recipient is not home at the time of delivery?
If the recipient is not at home, the courier will leave a missed delivery card with details on where to collect the baby hamper or how to arrange a new delivery.
What happens if some items in the baby hamper isn't available at the time of purchase?
In the event when some baby hamper items become unavailable, we will substitute it with a similar product of the same or better value, without compromising on presentation and quality.
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